Delhi Cabinet approves historic Doorstep Delivery of Public Services

  • Scheme to be rolled out in two-three months time
  • 40 services to be included on the day of roll out, 30-35 to be added every month from roll out—Give your suggestions in the comments below on what additional services can be included.
  • Mobile Sahayaks to visit residents at their doorstep to get their job done

The Government of Delhi in its cabinet meeting chaired by Chief Minister Mr. Arvind Kejriwal, on Thursday November 16, approved the historic proposal for Doorstep Delivery of Public Services to the Citizens of Delhi.

This will enable the citizens to avail government services at their doorstep just with a call on the call centre number. No citizen of Delhi would have to stand in queues to get their job done for the services listed under the scheme.

The scheme would be rolled out in two to three months time. Forty services would be included in the scheme on the day of roll-out. Apart from these 40-services, minimum 30-35 more services would be added to the scheme every consecutive 30 days from the day of roll out, till all services are covered.

The list of 40 schemes selected in the first phase are:

No. Department No. Name of the Service
1. Revenue

(15 Services)


1 Issuance of Caste (OBC) Certificate
2 Issuance of Caste (SC) Certificate
3 Issuance of Caste (ST) Certificate
4 Issuance of Domicile Certificate
5 Issuance of Income Certificate
6 Issuance of Delayed Birth Order
7 Issuance of Delayed Death Order
8 Issuance of Lal Dora Certificate
9 Issuance of Land Status Report
10 Issuance of Permanent Identity Card to the Disabled Person
11 Issuance of ROR
12 Issuance of Solvency Certificate
13 Issuance of Surviving Member Certificate
14 Registration of Marriage
15 Enrolment as Civil Defence Volunteer
2. Transport

(11 Services)


16 Duplicate RC Certificate,
17 Change of Address in RC
18 Transfer of Ownership
19 Hypothecation Addition
20 Hypothecation Termination
21 Issue of NOC
22 Learner’s License
23 Permanent Driving License
24 Renewal of Driving License
25 Duplicate Driving License
26 Change of address in D/L
3. Social Welfare

(3 Services)


27 Delhi Family Benefit Scheme
28 Handicap Pension Scheme
29 Old Age Pension Scheme
4. Food & Civil Supplies

(2 Services)

30 Issuance of Priority Household Card
31 Updation of Member Details in the AAY/Priority Household Card
5. Delhi Jal Board

(4 Services)

32 New Water/Sewer Connection
33 Mutation
34 Re-opening (After rebuilding of house etc)
35 Disconnection
6. Labour

(2 Services)

36 Registration of Construction Workers under Building and other Construction Workers (RE & CS) Act, 1996
37 Renewal of Registration of Construction Workers under Building and other Construction Workers (RE&CS) Act, 1996.
7. Women & Child Development

(2 Services)

38 Delhi Pension Scheme to Women in Distress (Widow Pension Scheme)
39 Financial Assistant to Poor Widows for performing the marriage of their daughters and Orphan Girls (earlier the name of the Scheme was known as Widow’s Daughter Marriage-WDM)
8. Law & Justice and Legislative Affairs

(1 Service)

40 Marriage License to solemnize marriages between Indian Christians

According to the previous figures of transactions for the 40 services to be provided from roll out, approximately 25-lakh transactions are held every year. Each transaction takes around 4 visit to the concerned office by the applicant.

The services would be provided at your doorstep at your convenient day and time, including holidays.
Deputy Chief Minister, Manish Sisodia

The Doorstep Delivery of Public Services aims to extend Government Services beyond counter at citizens’ residence through Mobile Sahayaks. Citizens willing to avail this facility will now be able to make a request to the Call Centre setup by the Government for different services. The citizens will be assisted in obtaining the required service by a Mobile Sahayak at their doorstep at a prefixed facilitation fee and at a pre-scheduled date & time through the Call Centre.

The task of Mobile Sahayaks under the supervision of Inter Mediatory Agency shall be to visit the citizen’s home as per their request made to the Call Centre. They will facilitate citizen in applying for required public service. The Mobile Sahayak shall collect any physical documents, if required, for availing the said service and deposit the same with the concerned department.

In the comments box below, please give your suggestions on the additional services that the Delhi government can offer in the coming months, apart from the forty listed above.

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